Frequently Asked Questions About MyChart - MultiCare (2024)

Both new and returning patients can schedule in-person, primary care appointments online and even apply for financial assistance through MyChart.Learn more about online schedulingor get started now by selecting from the options below.

• New Patients – Schedule Online
  • If you’re new to MultiCare, visit our provider finder and select the “Schedule Online” button.
• Returning Patients – Schedule Online
  • Log in to your MyChart account to schedule an appointment with your current provider.

MyChart offers several options to receive care from the convenience of home, work or wherever you have an internet connection.

• Video visits
  Schedule a video visit to connect with your trusted provider who knows you and your health history. Video visits are available with your primary care or specialty provider for certain conditions that do not require an in-person exam.

• E-visits
  Get quick online care for common, non-urgent medical concerns without scheduling an appointment or visiting a clinic. E-visits are available to patients who have seen a MultiCare primary care provider within the last three years.

You can securely message your care team with a follow-up question related to a recent visit or a simple question that doesn’t require an immediate response.*

*Charges may apply

MyChart provides paperless billing statements and easy, secure ways to pay your bill online. You can use your credit/debit card, Apple Pay or Google Pay (device-dependent), or set up a zero-interest payment plan through CarePayment.

Financial aid application forms and documents may also be submitted through your MyChart account.

Learn about paperless billing with MyChart

Review prescriptions

View a list of your current prescriptions, including dosage, frequency and special instructions, and request refills.

Access test results and after-visit summaries

Get access to your test results and review the details and instructions from your doctor’s office, clinic or hospital visit.

Update your account information

If your phone number has recently changed or your address is incorrect, it’s easy to update your account to ensure your MultiCare providers have your current information.

Manage a family member’s health

Whether it’s your child (0-12), parent, spouse or other adult, if you actively manage someone else’s health care,MyChart proxy accessgives you access to the health information and tools you need to help take care of those who depend on you. Please note: Once your child turns 13, access is limited to growth charts, vaccine records and messaging* the provider.

For more information, pleaseread more about proxy accessor contact the clinic where the patient receives care.

*Charges may apply

If you’re not sure you’ve previously received texts from MultiCare, or you’d like to enroll in text messaging, there are several easy ways to get started:

1. Enroll by text
   • Text START to 53691 for general care information and appointment reminders
   • Text START to 52109 for billing and payments
2. Update yourcommunication preferences in MyChart(see instructions below)
3. Tell the front desk staff you’d like to enroll in text messages during your next office visit

Message and data rates may apply. Message frequency may vary. Text STOP to opt out of text notifications.

• Visit the Communication Preferences screen in MyChart. If you’re not already signed in, you’ll be prompted to do so. You can also navigate to this screen through theMenu(scroll down toAccount Settings).
• UnderDetails, select the communication topic (e.g., appointments, messages, billing) and make sureText messageis toggled on (click/tap the switch to move it from off/grey to on/green).
• Under each communication topic, selectAdvanced settingsto update all types of messages sent for that topic (e.g., appointments, messages, billing).
• Make sure your current mobile phone number is listed under your contact information.
• Important:Select the greenSave changesbutton at the bottom of the screen before exiting.

Starting May 7th, even if you’ve received texts from us in the past, you may start to see these messages come from new numbers.

• 53691: General care information, including appointment reminders, prescription updates and more
• 52109: Billing and payments

Certain text messages, such as appointment reminders and billing notifications, will have two-way communication. This means patients can respond with simple prompts to confirm or cancel appointments or easily pay bills.

To receive text messages in another language, make sure your preferred language is set correctly in MyChart.

• UnderAccount Settingsin theMenu, selectPersonal Information.
• In theDetails About Mesection, selectEditand update the language as needed, then select the greenSave changesbutton.

You can also ask for help with this from the front desk staff during your next office visit.

We offer 10 languages, including Spanish, with more planned for the future.

We are changing our text messaging to new five-digit certified numbers known as short codes* as part of an effort to make managing your health care easier. These features will let you do routine tasks like confirming your appointment or paying your bills with just a few taps from your phone.

*Short codes are abbreviated phone numbers used for text messaging. Because short codes have a strict carrier approval process, they are a trusted way to communicate via text message.

The simplest way to stop receiving text messages is to follow the instructions in the message itself by replying STOP.

You can also text STOP to the five-digit numbers above at any time or turn off text notifications through your MyChart Communication Preferences center.

You can also ask front desk staff to assist you during your next visit.

You can opt in again with any of these three methods:

• Enroll by text
• Text START to 53691 for general care information and appointment reminders
• Text START to 52109 for billing and payments
• Update yourcommunication preferences in MyChart(see instructions above)
• Tell the front desk staff you’d like to enroll in text messages during your next office visit

Your appointment will remain scheduled, but you may receive a phone call from MultiCare to confirm your appointment.

We follow all privacy laws, including HIPAA, in all communications, and that includes text messaging. We will never ask you to confirm your identity via text or ask you to send information such as your birthdate or Social Security number. Protected health information will never be sent in a text message.

Depending on your cellphone service plan, message and data rates may apply. MultiCare does not charge you to receive our text messages.

We cannot send text messages outside the U.S. at this time. This includes phone numbers related to services like Skype, as well as international carriers.

If you have a MyChart account, you can check your communication preferences at any time. You can also ask the front desk staff to confirm your settings during your next visit.

Your communication preferences in MyChart may be preventing you from receiving text messages. If you have text messages disabled in MyChart, you’ll need to turn them on.

To check your communication preferences, follow the instructions above. You can also ask the front desk staff to confirm your settings during your next visit, or call our MyChart customer support team at 844-388-2356.

No, a MyChart account is not required to receive text messages. However, having a MyChart account will give you the ability to tailor your text message preferences and provide more tools to manage your health. To learn more about setting up a MyChart account, visit our MyChart page.

To enroll in text messaging for a proxy, you’ll need to ensure you have a MyChart account with proxy access. Learn more about proxy access.

To opt in to receive text messages for your proxy, you can:

• Update yourcommunication preferences in MyChart while viewing the proxy account (see instructions above)
• Tell the front desk staff you’d like to enroll in text messages for your proxy during your next office visit

Withfull access(ages 0-12), a parent/guardian with proxy access can:

• Schedule and manage appointments
• Get test results
• Request/renew prescriptions
• View after-visit summaries
• Send secure messages to child’s provider
• Pay bills online (if also the guarantor)

With partial access(ages 13-17), a parent/guardian with proxy access can:

• View/print immunization records
• View growth charts
• Send secure messages to child’s provider
• Pay bills online (if also the guarantor)

Access MyChart

You will need your own MultiCare MyChart account to gain proxy access. Teens 13-17 require their own MyChart account.

To get started, sign the electronic consent form at your child’s next visit to MultiCare

• If you have a MyChart account: Your account will be connected to your child’s medical record once you’ve signed the consent form.
• If you do not have a MyChart account: A staff member can help you sign up in the clinic. Or, request an access code and complete your sign-up at multicare.org/mychart.
• If your teen (13-17) does not have a MyChart account: A staff member can help them sign up in the clinic.

Once you’ve created a MyChart account and signed the form, your account will be linked to your child’s medical record or your teen’s MyChart account.

Please note, children 12 years or younger cannot have a personal MyChart account. Their medical information will be linked to the proxy’s account.

You may also gain proxy access by printing theMyChart Proxy Access Release of Information Request Formand sending to:

Email:[emailprotected]

Fax: 253-333-2419 (monitored Monday to Friday from 8am to 5pm)

Mail:
MultiCare
Attention: Health Information Management Department
P.O. Box 5299
Tacoma, WA 98405