- Health care 101
- Check on insurance
- Know your health care costs
- Getting care
- Prepare for your appointment
- Follow up
- Paying for your visit
Getting care
After checking on your health insurance and finding out what your health care costs might be,it’s now time to seek care, and you may have more questions. For instance, what type of care is available? Do I need to physically go in and see a doctor? Thankfully, Prevea Health has options to help you navigate your care and get you the care you need, when you need it.
Flexible care options
If you’re looking for medical advice, or you’re not sure if you should go to an urgent care or schedule an appointment, you can:
- Call or message your provider through MyPrevea.
- Call Prevea’s 24/7 nurse line at(888) 277-3832.
- Accessvirtual careanytime.
If you’re not sure when to choose emergency care, urgent care or call Prevea Care After Hours,click here.
Prevea Care After Hours – 24/7 Phone Nurse
As a Prevea patient, you can seek medical advice whether it’s about an injury, illness or medical question from a registered nurse anytime, day or night, at no charge. Call today to get started.
Message to your doctor through MyChart
Prevea Health and our HSHS hospital partners offer a secure online patient portal called MyChart. If you’ve seen a Prevea or HSHS physician or provider, you can message them through their versions of MyChart - called MyPrevea and MyHSHS. MyPrevea and MyHSHS both have a website and a mobile app. If you don’t have an account, you can sign up for free at myprevea.com or mychartportal.org/myhshs or by downloading the apps on any mobile device.
In addition to messaging your doctor, MyPrevea and MyHSHS give you 24-hour access to your personal health information from a computer or mobile device. MyPrevea and MyHSHS have safeguards in place so your health information is private, secure and protected, including a secure connection and encrypted, password-protected logon.
For more information about MyPrevea and MyHSHS, including a complete list of features, click here.
Start a virtual visit
Prevea Virtual Care uses an online platform that makes it simple to get care on your schedule. No appointment is needed, there are no waiting rooms and it’s accessible 24/7 from any web-enabled device.
You’ll receive quality care from a trusted Prevea Virtual Care physician or provider for $35. Most visits take just 15 minutes. Learn more or start a virtual visit.
You know you need to go in to see a doctor. Now what?
If you know you need to see someone in person, you can either walk in for care the same day or schedule an appointment for another day in the future.
Walk-in care
If you need immediate medical attention, you can walk into any hospital emergency department or urgent care location for care. You do not need to schedule an appointment ahead of time to see a doctor in urgent or emergency situations.
Depending on your medical needs, your primary care provider may suggest you see a specialist who has advanced training in a specific area of medical care. Sometimes a referral is required by insurance companies to see a specialist. If your provider determines you need a specialist, and your insurance company requires a referral, your PCP will provide you with a referral. You may also decide for yourself if you would like to see a specialist and want to schedule an appointment directly with someone. It’s always recommended to message your PCP and check with your insurance to confirm whether you need a referral to see a specialist.
Schedule an appointment
If you don’t need immediate medical attention, you will likely see a medical provider in a primary care or a specialty care department.
Depending on your medical needs, your primary care provider may suggest you see a specialist who has advanced training in a specific area of medical care. Sometimes a referral is required by insurance companies to see a specialist. If your provider determines you need a specialist, and your insurance company requires a referral, your PCP will provide you with a referral. You may also decide for yourself if you would like to see a specialist and want to schedule an appointment directly with someone. It’s always recommended to message your PCP and check with your insurance to confirm whether you need a referral to see a specialist.
When seeking medical care in primary or specialty care, you will likely need to schedule an appointment. There are a couple different ways you can schedule an appointment with Prevea Health.
Depending on your medical needs, your primary care provider may suggest you see a specialist who has advanced training in a specific area of medical care. Sometimes a referral is required by insurance companies to see a specialist. If your provider determines you need a specialist, and your insurance company requires a referral, your PCP will provide you with a referral. You may also decide for yourself if you would like to see a specialist and want to schedule an appointment directly with someone. It’s always recommended to message your PCP and check with your insurance to confirm whether you need a referral to see a specialist.
Finding a provider
Depending on your medical needs, your primary care provider may suggest you see a specialist who has advanced training in a specific area of medical care. Sometimes a referral is required by insurance companies to see a specialist. If your provider determines you need a specialist, and your insurance company requires a referral, your PCP will provide you with a referral. You may also decide for yourself if you would like to see a specialist and want to schedule an appointment directly with someone. It’s always recommended to message your PCP and check with your insurance to confirm whether you need a referral to see a specialist.
