Main Line Health MyChart Frequently Asked Questions
About Main Line Health MyChart
- What is Main Line Health MyChart?
- Is there a fee to use Main Line Health MyChart?
- What do I need to use Main Line Health MyChart?
- How is Main Line Health MyChart secure?
Enrollment Questions
- How do I sign up?
- Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
- My activation code does not work. What should I do?
Your Medical Record
- When can I see my test results in Main Line Health MyChart?
- If I send a message to my provider, when can I expect a reply?
- Where can I update my personal information?
- How do I change my legal name in Main Line Health MyChart?
- What should I do if some of my information in Main Line Health MyChart is incorrect?
Main Line Health MyChart for My Family
- Can I view a family member's medical record in Main Line Health MyChart?
- Can my spouse and I share one Main Line Health MyChart account?
Technical Questions
- I forgot my username or password. What should I do?
- I didn't receive my two-step verification code. What should I do?
- I was logged out of Main Line Health MyChart. What happened?
- What do I do if I get locked out of my account?
- I have multiple Main Line Health MyChart accounts. How do I link them together?
- How do I delete my account?
- Who do I contact if I have further questions?
About Main Line Health MyChart
What is Main Line Health MyChart?
Main Line Health MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With Main Line Health MyChart, you can:
- Schedule medical appointments.
- View your health information, including medications, allergies, test results, and more.
- Request medication refills.
- Access resources for trusted health information.
- Message your care team.
For more information about Main Line Health MyChart, check out https://www.mychart.com/features.
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Is there a fee to use Main Line Health MyChart?
No, Main Line Health MyChart is a free service for all patients.
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What do I need to use Main Line Health MyChart?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the Main Line Health MyChart mobile app on a mobile device.
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How is Main Line Health MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all Main Line Health MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to Main Line Health MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
You might receive email or text notifications that contain links to Main Line Health MyChart. These notifications allow you to login to Main Line Health MyChart securely using a link that expires after a short time. Keeping your Main Line Health MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in Main Line Health MyChart.
For further assistance, email us at portalsupport@mlhs.org or call our Main Line Health MyChart Patient Support Line at 484-580-1080.
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Enrollment Questions
How do I sign up?
There are several different methods of Main Line Health MyChart signup that might be used by different departments across your healthcare organization:
- Clinic staff might sign you up directly while you're at the front desk or in the exam room.
- You might receive a Main Line Health MyChart activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a Main Line Health MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
If you don't have an activation code, you can request one on the sign-up page. You can also contact us at portalsupport@mlhs.org. After we verify your information, you will receive a new code.
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My activation code does not work. What should I do?
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at portalsupport@mlhs.org or call our Main Line Health MyChart Patient Support Line at 484-580-1080.
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Your Medical Record
When can I see my test results in Main Line Health MyChart?
With Main Line Health MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in Main Line Health MyChart.
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If I send a message to my provider, when can I expect a reply?
You will generally receive a response within 1-3 business days. Note that Main Line Health MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
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Where can I update my personal information?
On the Personal Information page in Main Line Health MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
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How do I change my legal name in Main Line Health MyChart?
To make a request to change your legal name, email portalsupport@mlhs.org or call our Main Line Health MyChart Patient Support Line at 484-580-1080.
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What should I do if some of my information in Main Line Health MyChart is incorrect?
Your Main Line Health MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
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Main Line Health MyChart for My Family
Can I view a family member's medical record in Main Line Health MyChart?
Yes, you can. Main Line Health MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in Main Line Health MyChart.
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Can my spouse and I share one Main Line Health MyChart account?
No, due to the sensitive nature of medical information, each person must have their own Main Line Health MyChart account.
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Technical Questions
I forgot my username or password. What should I do?
If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our Main Line Health MyChart Patient Support Line at 484-580-1080 to request assistance.
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I didn't receive my two-step verification code. What should I do?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our Main Line Health MyChart Patient Support Line at 484-580-1080 for quick support.
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I was logged out of Main Line Health MyChart. What happened?
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to Main Line Health MyChart, you will be automatically logged out. We recommend that you log out of Main Line Health MyChart if you need to leave your computer for even a short period of time.
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What do I do if I get locked out of my account?
To have your account re-activated, send an email request to portalsupport@mlhs.org or call our Main Line Health MyChart Patient Support Line at 484-580-1080.
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I have multiple Main Line Health MyChart accounts. How do I link them together?
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in Main Line Health MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out our video tutorial on how to do this.
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How do I delete my account?
You can request that we deactivate your account by contacting the Main Line Health MyChart Patient Support Line at 484-580-1080.
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Who do I contact if I have further questions?
Email us at portalsupport@mlhs.org or call our Main Line Health MyChart Patient Support Line at 484-580-1080
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